Sunny Pettinati walked into the L.L. Bean store in Yonkers, N.Y., clutching a plastic bag and looking a little embarrassed.
"I'm returning a sweater that I purchased, I think, about 10 years ago," she said.
The sweater had sat in a drawer, unworn, for years, and she was trying her luck with the store's famously lenient return policy.
It turned out to be painless. A few taps on the keyboard, and the saleswoman handed her a gift card worth the full value of the sweater.