First Call Resolution

Karen Richards

A three-year collaboration between state, county, and local groups has come to fruition in Veneta. First Call Resolution, a growing Oregon-based company, has moved into its new space and is now hiring.

"First call resolution" refers to the company's goal of solving a customer's question within one phone call. Today, the call center received two 50-thousand dollar business development checks, one from the state and one from Lane County.

This is the company's fifth center. President John Stadter says all the locations are in small Oregon communities: